I don't know if I've ever encountered such a light water pressure, and I've been in some pretty bad showers. While the bathroom was really nice, the shower had water that trickled out so slowly and with such low water pressure it took me ages to get the shampoo out of my hair. Some signage on the third floor letting guests know they couldn't exit that way would have been helpful. I had to go back up to the second floor and all the way down that very long hallway to get back to the lobby and exit that way. I went down the three flights of stairs, only to be faced with an emergency exit only that would sound an alarm, and two other locked doors. My room was at the far end of the hall, at the farthest end away from the lobby, but I had a stairwell, so on the first day I thought this is actually convenient since my car was parked closer to that end of the hotel anyway. Early one morning someone spilled coffee down the stairs and because it was probably more dangerous to clean it and get the stairs wet, they left it throughout the day so it was always sticky when I was coming and going. The elevator takes a while so I just took the stairs. So I got back in the car and had to move it over to one of the stores in front of the plaza and walk back to the lobby with my bags. There were no spots left when I got there so I parked in the parking garage, only to realize the door that was marked "To the lobby" only works if you already have a key. The parking lot is small and not well lit, so when I first arrived at 10pm it was dodgy. Cons: So just to describe the hotel: it's built into the end of a plaza, so what looked like it might have been a fitness store is now the front lobby (and as other reviews have said, wires are sticking out of the walls and it looks junky-I described it to my friend as looking like Saul Goodman's plaza law office when he first bought it in Better Call Saul), then you go out into what used to be the hallway of the plaza to get onto an elevator, and the rooms are the two floors of living space that are above the existing stores. While I knew the hotel was solidly booked that night, I didn't experience any running in the halls or noise from other rooms, so it felt pretty soundproofed on the walls, which I really appreciated. The people at the front desk that I dealt with were kind, and for what it was, the hotel overall served its purpose. There was a desk and a TV and a quiet fridge, and a comfortable wingback chair near the windows with a lamp over it for reading. Very nice bathroom with the new special lighted mirrors, and a small reading light above the bed. Here are the pros and cons: Pros: The room was new, with nice floors, a very comfortable bed, and while the room was warm when I came in I turned on the AC and it cooled down quickly. I'd read the reviews and knew the hotel was under construction, so I expected that. I was staying in Kingston on Queen's infamous "one-day move-in" weekend, where every parent is scrambling for a room after waiting 4 hours in traffic gridlock around the university. We most certainly hope to have you back to enjoy the brand new changes and upgraded amenities. Furthermore, we’ve currently in the process of extensively updating the exterior facade of our building and the plaza that we're connected to which will also be completed in the very near future. We’re currently finalizing the 2nd phase of our renovation project which entails implementing a brand new front desk, constructing a new lounge area with a fireplace as well as lobby bar and prep kitchen which we expect to be finalized in November. Please know that our team reviews all guest comments as we work to ensure we are delivering the highest guest experience. Please kindly advise that the images posted on our property profile which display our renovations clearly state that they're expected to be completed sometime this fall. We are very sorry that your time with us did not meet your expectations. Hi there, Thank you for taking the time to let us know about your recent stay.
0 Comments
Leave a Reply. |